Member Experience Specialist

Planet Fitness - Glow Brands; Hopkinsville (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress

Free gym access

Free tanning

Wellness spa

401(k) with company match

Daily pay

Advancement opportunities

Employee discounts

Exclusive retailer discounts

Free work shirts

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet members, answer phones, check members in, sign up new members, lead tours, update accounts and keep the club clean, working with team to ensure every visit is welcoming and efficient.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude; punctual and reliable.
• Excellent customer service and problem-solving skills.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

High school diploma/GED

Age 16+

Fitness passion

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet members, answer phones, check members in, sign up new members, lead tours, update accounts and keep the club clean, working with team to ensure every visit is welcoming and efficient.