Member Experience Specialist - Frontline & Training

Walmart; Bartlett (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Educational assistance (Live Better U)

Employee discounts

Job summary

Sam’s Club is seeking a Retail Associate to provide member service and operate the checkout area. You will assist with payments, returns, and exchanges, promote products, and guide members in using self-service technology.

Maintain store areas, ensure safety, and support training of new Frontline Services associates. This role emphasizes customer-first service and adherence to company policies while contributing to a secure, well-organized shopping environment.

Qualifications

• Retail front-end experience preferred (cash register and checkout operations).
• Experience with mobile retail applications is a plus.
• Ability to assist customers with purchases and using self-checkout technologies.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout and entrance/exit areas; assist with payments, returns, refunds, and exchanges.
• Promote Sam’s Club products and services and guide members on self-service tech.

Job description

Sam’s Club is seeking a Retail Associate to provide member service and operate the checkout area. You will assist with payments, returns, and exchanges, promote products, and guide members in using self-service technology.

Maintain store areas, ensure safety, and support training of new Frontline Services associates. This role emphasizes customer-first service and adherence to company policies while contributing to a secure, well-organized shopping environment.