Member Experience Specialist

Sam's Club; Portage (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

Sam's Club in Portage, MI is seeking a front-end associate to provide member service, operate the checkout area, and help with purchases and self-service technology. You will resolve member concerns, process payments, returns and exchanges while promoting store products and services.

The role requires familiarity with front-end equipment and retail apps, with a focus on accurate transactions and friendly service. Health benefits, paid time off, and employee discounts are available.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and processes purchases.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Assists with payments, returns, refunds, and exchanges per policy.
• Maintains entrance/exit areas and locates merchandise.
• Ensures safety, security, and compliance with company policies.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Portage, MI is seeking a front-end associate to provide member service, operate the checkout area, and help with purchases and self-service technology. You will resolve member concerns, process payments, returns and exchanges while promoting store products and services.

The role requires familiarity with front-end equipment and retail apps, with a focus on accurate transactions and friendly service. Health benefits, paid time off, and employee discounts are available.