Member Experience Specialist

Excel Fitness; Front Royal (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Front Royal, VA is hiring a Team Member to support daily club operations and member services. You will help maintain a clean, safe environment, assist members with questions, and input member data at the desk and on tablets. Training will cover safety, equipment use, and company policies.

Availability including weekends may be required; full- or part-time roles exist. The position emphasizes teamwork, communication, and adherence to Planet Fitness standards while promoting

Qualifications

• Must be at least 18 years old and have a HS diploma or equivalent.
• CPR and AED certification required before working alone.
• Comfortable standing for long periods and good communication with customers.
• Team-oriented, organized and able to handle confidential information.

Responsibilities

• Maintain club cleanliness and atmosphere during shifts.
• Assist members, promote memberships, and ensure policy adherence.
• Input and update member information into tablets and POS systems.
• Audit cash drawers, inventory, and assist with stock fulfillment.
• Support GM/AM with promotions, training, and operational tasks.
• Ensure compliance with safety, legal, and insurance requirements.

Skills

Customer service

Teamwork

Communication

Safety awareness

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Front Royal, VA is hiring a Team Member to support daily club operations and member services. You will help maintain a clean, safe environment, assist members with questions, and input member data at the desk and on tablets. Training will cover safety, equipment use, and company policies.

Availability including weekends may be required; full- or part-time roles exist. The position emphasizes teamwork, communication, and adherence to Planet Fitness standards while promoting