Member Experience & Service Specialist

BJ's Wholesale Club; Flemington (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Flemington, NJ is seeking team members to perform merchandise protection procedures, monitor entrance and exit activity, and provide superior member service.

As part of a world-class team, you’ll help keep the store safe, welcome members, and support policies while growing with a company that pays weekly and offers benefits, training, and ample growth opportunities.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, with state variations (IN 19, DE 21).

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to established procedures.
• Maintain high standards of safety for members and team members.

Skills

Interpersonal skills

Attention to detail

Basic math skills

Smart handheld device use

Job description

BJ’s Wholesale Club in Flemington, NJ is seeking team members to perform merchandise protection procedures, monitor entrance and exit activity, and provide superior member service.

As part of a world-class team, you’ll help keep the store safe, welcome members, and support policies while growing with a company that pays weekly and offers benefits, training, and ample growth opportunities.