Member Experience Specialist

First Capital Federal Credit Union; West Manchester Township (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k benefits

Paid vacation

Paid holidays

Job summary

First Capital Federal Credit Union in York County, Pennsylvania, is seeking a full-time Member Services Officer (MSO) to help members with their banking needs, loans, and digital services. You will assist with checking, savings, CDs, IRAs, and navigate our mobile app, while delivering friendly, accurate service and guidance on products.

The successful candidate will have strong communication skills, a customer-service mindset, and the ability to multi-task in a community-based financial

Qualifications

• High School or Equivalent.
• Proficient PC navigation in Windows-based systems.
• Professional communication with members via phone, email, and in-person.

Responsibilities

• Assist members with loan needs and guide them to the right Credit Union products and services.
• Help members with checking, savings (CDs/IRAs) and digital services, including the mobile app.

Skills

Customer service

Loan guidance

Professional communication

PC navigation (Windows)

Education

High School or equivalent

Job description

First Capital Federal Credit Union in York County, Pennsylvania, is seeking a full-time Member Services Officer (MSO) to help members with their banking needs, loans, and digital services. You will assist with checking, savings, CDs, IRAs, and navigate our mobile app, while delivering friendly, accurate service and guidance on products.

The successful candidate will have strong communication skills, a customer-service mindset, and the ability to multi-task in a community-based financial