Member Experience Specialist

Kansas City Credit Union; Eastwood (MO); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Paid time off

Professional development

Inclusive environment

Zusammenfassung

Kansas City Credit Union is seeking a friendly and professional Member Service Representative to serve as the first point of contact for members. The role involves assisting with account inquiries, educating members about products, and processing transactions in a fast-paced retail banking environment.

The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to handle multiple tasks while maintaining accuracy and confidentiality.

Qualifikationen

• High school diploma or equivalent; additional education is a plus.
• Experience in customer service or related roles.
• Excellent communication and active listening skills.
• Ability to handle inquiries and resolve conflicts calmly.
• Proficient with CRM systems and office software.
• Detail-oriented and organized; able to manage multiple tasks.

Aufgaben

• Provide exceptional customer service via phone, email, and in-person interactions.
• Assist members with account inquiries, updates, and changes.
• Educate members about products and services, promoting features and benefits.
• Process transactions, including deposits, withdrawals, and transfers.
• Identify and escalate complex issues to appropriate departments with timely follow-up.
• Maintain a thorough knowledge of products, services, policies, and procedures.
• Conduct member outreach initiatives to gather feedback and engagement.
• Collaborate with team members and other departments to streamline processes and improve service quality.
• Maintain confidentiality of member information and adhere to regulatory compliance.

Kenntnisse

Customer service

Communication

Team player

Active listening

Multi-tasking

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Kansas City Credit Union is seeking a friendly and professional Member Service Representative to serve as the first point of contact for members. The role involves assisting with account inquiries, educating members about products, and processing transactions in a fast-paced retail banking environment.

The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to handle multiple tasks while maintaining accuracy and confidentiality.