Member Service Specialist - Flexible Hours & Growth

Kansas City Credit Union; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

A financial institution in Kansas City is seeking a Member Service Representative to serve as the first point of contact for members. You will provide high-quality customer service and assist with account inquiries and transactions. The ideal candidate should have excellent communication skills and a customer-centric attitude. This role offers a competitive salary and benefits package, along with opportunities for professional development within a supportive work environment.

Qualifications

• High school diploma or equivalent; additional education or relevant experience is a plus.
• Previous experience in customer service or sales is preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Assist members with account inquiries and changes.
• Educate members about products and services.

Skills

Customer service

Communication

Conflict resolution

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A financial institution in Kansas City is seeking a Member Service Representative to serve as the first point of contact for members. You will provide high-quality customer service and assist with account inquiries and transactions. The ideal candidate should have excellent communication skills and a customer-centric attitude. This role offers a competitive salary and benefits package, along with opportunities for professional development within a supportive work environment.