Member Experience Specialist

YMCA of Greater Bergen County; East Orange (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused health center in East Orange, NJ, is looking for a Welcome Center Associate. This role involves greeting and assisting members, handling inquiries, and managing financial transactions. The ideal candidate will possess strong customer service skills, be detail-oriented, and able to respond to emergencies professionally. Preference is given to bilingual candidates. This position requires a commitment to improving lives within the community, adhering to YMCA policies and values.

Qualifications

• Minimum of one year experience in customer service and/or sales.
• Strong communication and interpersonal skills.
• Ability to react to emergency situations calmly.

Responsibilities

• Greet and assist members professionally at the Welcome Center.
• Handle administrative tasks and financial transactions.
• Address emergency situations as per YMCA procedures.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Bilingual (Spanish/English)

Education

High School Diploma

Associate Degree in Business

Tools

Microsoft Office

ActiveNet Software

Job description

A community-focused health center in East Orange, NJ, is looking for a Welcome Center Associate. This role involves greeting and assisting members, handling inquiries, and managing financial transactions. The ideal candidate will possess strong customer service skills, be detail-oriented, and able to respond to emergencies professionally. Preference is given to bilingual candidates. This position requires a commitment to improving lives within the community, adhering to YMCA policies and values.