Front Desk & Member Experience Specialist

Metropolitan YMCA of the Oranges; East Orange (NJ); On-site; USD 19,000 - 26,000; Part time

Job summary

The Metropolitan YMCA of the Oranges is seeking a Welcome Center Associate to be the welcoming front line for the branch. You will greet members, assist with memberships and programs, answer inquiries, and provide administrative support to the Branch Executive Director.

Responsibilities include handling phone calls, processing registrations, and ensuring excellent member service while adhering to YMCA policies and guidelines.

Qualifications

• Greet members and guests professionally and cordially.
• Answer phones and provide information about facilities and programs.
• Process registrations and memberships and handle monetary transactions.

Responsibilities

• Greet members & guests; respond to inquiries with a friendly, professional demeanor.
• Learn members' names; verify memberships and grant facility access.
• Answer phones within 3 rings and transfer calls as needed.
• Process registrations, transactions and maintain accurate records.
• Maintain a neat, professional appearance and adhere to YMCA policies.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma

Business-related Associate

Tools

Microsoft Office

Job description

The Metropolitan YMCA of the Oranges is seeking a Welcome Center Associate to be the welcoming front line for the branch. You will greet members, assist with memberships and programs, answer inquiries, and provide administrative support to the Branch Executive Director.

Responsibilities include handling phone calls, processing registrations, and ensuring excellent member service while adhering to YMCA policies and guidelines.