Member Experience Specialist

Sam's West, Inc.; Fridley (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off (PTO)

Live Better U education benefit

Job summary

Sam's Club in Fridley, MN is seeking a front-end associate to provide member service, operate checkout areas, and assist with purchases. You will handle payments, returns, exchanges, and help customers with product selection while maintaining a safe shopping environment.

The role emphasizes customer service, adherence to safety procedures, and teamwork in a busy retail setting at Sam's Club.

Qualifications

• Retail experience including operating front-end equipment such as a cash register.
• Experience with mobile retail applications is preferred.
• Ability to resolve member questions and assist with purchases.

Responsibilities

• Provides member service and maintains checkout area.
• Resolves member issues and concerns and promotes Sam's Club products.
• Processes member purchases and assists with payments, returns, refunds and exchanges.
• Ensures safety standards and proper handling of merchandise and receipts.

Skills

Customer service

Cash handling

POS operation

Tools

Mobile retail apps

Job description

Sam's Club in Fridley, MN is seeking a front-end associate to provide member service, operate checkout areas, and assist with purchases. You will handle payments, returns, exchanges, and help customers with product selection while maintaining a safe shopping environment.

The role emphasizes customer service, adherence to safety procedures, and teamwork in a busy retail setting at Sam's Club.