Member Experience Teller & Services Champion

State Employees' Credit Union; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Raleigh, NC seeks a front-line member service representative to greet customers and handle banking transactions with accuracy and courtesy.

You will educate members on available accounts, balance cash drawers, operate drive-thru as needed, and maintain records while complying with policy. This role emphasizes reliability, teamwork, and excellent communication.

Qualifications

• Experience providing member service in a financial setting is preferred.
• Ability to handle cash accurately and balance cash drawer.
• Strong communication and interpersonal skills.

Responsibilities

• Greet members and respond to needs, directing to appropriate department.
• Explain account options and services to members and make recommendations.
• Process new memberships, account openings, changes, and transactions in the system.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

English fluency

Tools

Margo system

Image System

Job description

State Employees' Credit Union in Raleigh, NC seeks a front-line member service representative to greet customers and handle banking transactions with accuracy and courtesy.

You will educate members on available accounts, balance cash drawers, operate drive-thru as needed, and maintain records while complying with policy. This role emphasizes reliability, teamwork, and excellent communication.