Member Experience Specialist

lifetime; Coral Gables (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time in Coral Gables seeks a Membership Concierge II to be the friendly first point of contact for members and guests. You will educate guests on club programming, events, pricing and policies while handling account maintenance and payments.

In this fast-paced role, you will engage in outreach to grow engagement and support new membership sales. A positive, service-driven attitude is essential.

Qualifications

• High School graduate or equivalent required.
• 1-2 years of customer service or sales experience preferred.
• Retention Specialist Certification within 60 days of hire.
• Bachelor's Degree in Hospitality is a plus.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests, creating extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains knowledge of club programming, events, pricing and policies.
• Assists members with account maintenance, changes and transactions including payments.
• Supports new membership sales and member retention interactions.
• Engages in problem solving and service recovery using available tools.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Fast-paced environment

Stand for hours

Friendly demeanor

Education

High School graduate or equivalent

1-2 years of experience in customer service or sales

Retention Specialist Certification within 60 days of hire

Bachelor's Degree in Hospitality

Job description

Life Time in Coral Gables seeks a Membership Concierge II to be the friendly first point of contact for members and guests. You will educate guests on club programming, events, pricing and policies while handling account maintenance and payments.

In this fast-paced role, you will engage in outreach to grow engagement and support new membership sales. A positive, service-driven attitude is essential.