Member Experience Specialist

Planet Fitness; Clearwater (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Dental insurance

Employee discounts

Paid time off

Vision insurance

Job summary

Planet Fitness in Clearwater, Florida, is seeking a Member Services Representative to create a positive member experience through superior customer service. The role involves welcoming members, managing front desk tasks, and providing support to both current and prospective members. Ideal candidates should have a passion for fitness, reliability, and excellent customer service skills. This position requires standing, walking, and the ability to lift up to 50 lbs. Paid training and various benefits are offered.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and facilitate updates.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Education

High School diploma/GED equivalent

Job description

Planet Fitness in Clearwater, Florida, is seeking a Member Services Representative to create a positive member experience through superior customer service. The role involves welcoming members, managing front desk tasks, and providing support to both current and prospective members. Ideal candidates should have a passion for fitness, reliability, and excellent customer service skills. This position requires standing, walking, and the ability to lift up to 50 lbs. Paid training and various benefits are offered.