Member Experience Associate

Hunter Super Techs - TurnPoint; Peters (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Peters, FL is seeking a friendly Member Services Representative to deliver a superior, Judgement Free experience. You will greet members, check in guests, answer questions, and help with club tours while maintaining a spotless front desk area.

The role requires strong communication, reliability, basic computer skills, and the ability to work well in a team. Prior customer service is preferred; you will learn the POS system and assist with memberships and events.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns promptly.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS to assist with new memberships and existing queries.
• Keep front desk and lobby clean and orderly.
• Support team with policy changes and training as assigned.

Skills

Customer service

Computer skills

Attention to detail

Punctuality

Communication skills

Teamwork

Adaptability

Problem solving

Independence

Job description

Planet Fitness in Peters, FL is seeking a friendly Member Services Representative to deliver a superior, Judgement Free experience. You will greet members, check in guests, answer questions, and help with club tours while maintaining a spotless front desk area.

The role requires strong communication, reliability, basic computer skills, and the ability to work well in a team. Prior customer service is preferred; you will learn the POS system and assist with memberships and events.