Member Experience Specialist

YMCA INDIANA COUNTY PENNSYLVANIA; Claypoole Heights (PA); On-site; USD 10,000 - 14,000; Part time

Job summary

YMCA of Indiana County is seeking a friendly, dependable Membership Services Representative (MSR) to join our team. The MSR serves as the first point of contact for members and guests, providing a welcoming experience while assisting with memberships, registrations, and payments.

Under the direction of the Membership Coordinator, the MSR promotes YMCA programs and services, maintains a clean front desk, and supports events and initiatives.

Qualifications

• High school diploma required or pursuit thereof.
• Experience in customer service or front desk is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle payments and registrations accurately.

Responsibilities

• Welcome members, guests, and participants in a friendly, professional manner.
• Provide information about YMCA programs, memberships, schedules, and facility operations.
• Process memberships, registrations, payments, refunds, and other transactions accurately.
• Answer phones and respond to inquiries, directing questions as needed.
• Promote YMCA programs, events, and services to engage members.
• Maintain a clean, organized, safe, and welcoming front desk environment.
• Monitor check-in procedures and uphold membership policies.
• Support events, promotions, and YMCA initiatives.
• Attend required meetings and trainings; perform additional duties as assigned.

Skills

Customer service

Front desk

Communication

Interpersonal skills

Cash handling

Education

High school diploma

Tools

Daxko

Job description

YMCA of Indiana County is seeking a friendly, dependable Membership Services Representative (MSR) to join our team. The MSR serves as the first point of contact for members and guests, providing a welcoming experience while assisting with memberships, registrations, and payments.

Under the direction of the Membership Coordinator, the MSR promotes YMCA programs and services, maintains a clean front desk, and supports events and initiatives.