Membership Experience Specialist

Santa Monica Family YMCA; Santa Monica (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Santa Monica Family YMCA is seeking a dedicated Member Services Representative to build positive relationships among members, participants, and staff. This role involves providing excellent customer service, promoting YMCA membership, and performing front desk duties.

Successful candidates will demonstrate strong relationship-building skills, a passion for the YMCA's mission, and a commitment to excellent service. Join a team that values community and service as you support the well-being of our members in Santa Monica.

Qualifications

• Minimum 18 years of age.
• Six months sales and relationship-building experience preferred.
• Must demonstrate strong customer service and work harmoniously with others.

Responsibilities

• Build positive relationships with members.
• Promote YMCA membership and programs.
• Monitor facility access and check-in procedures.

Skills

Customer service

Sales experience

Conflict resolution

Relationship-building

Education

High School diploma or equivalent

Tools

Basic Windows-based applications

Job description

Santa Monica Family YMCA is seeking a dedicated Member Services Representative to build positive relationships among members, participants, and staff. This role involves providing excellent customer service, promoting YMCA membership, and performing front desk duties.

Successful candidates will demonstrate strong relationship-building skills, a passion for the YMCA's mission, and a commitment to excellent service. Join a team that values community and service as you support the well-being of our members in Santa Monica.