Member Experience Specialist

Mississippi Gulf Coast Young Mens Christian Association Inc; Ocean Springs (MS); On-site; USD 18,000 - 23,000; Full time

Job summary

Mississippi Gulf Coast YMCA is seeking a Member Services Representative to provide high-quality service to members and the community, handling front-desk duties, program information, and membership processing. The role emphasizes courtesy, accuracy, and strong communication within a faith-based community organization.

The position requires flexibility to work nights and weekends, with opportunities to develop leadership skills and contribute to YMCA programs and member satisfaction.

Qualifications

• Certifications required within 60 days of hire: CPR/AED and First Aid.
• Complete Leader Certification on LINK within the first 6 months of employment.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Answer phones in a polite, professional manner and route messages to appropriate departments.
• Provide accurate information regarding schedules, costs, wait lists, programs and facility information.
• Build relationships with members and help them connect with the YMCA.
• Handle and resolve membership concerns and inform supervisor of issues.
• Open and close the YMCA building; balance and cash out cash drawer at end of shift.
• Input memberships, programs and guest information into Daxko accurately.

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Teamwork

Education

High school diploma

Tools

Daxko software

Job description

Mississippi Gulf Coast YMCA is seeking a Member Services Representative to provide high-quality service to members and the community, handling front-desk duties, program information, and membership processing. The role emphasizes courtesy, accuracy, and strong communication within a faith-based community organization.

The position requires flexibility to work nights and weekends, with opportunities to develop leadership skills and contribute to YMCA programs and member satisfaction.