Member Experience Specialist

Niagara's Choice Federal Credit Union; City of Niagara Falls (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Niagara's Choice Federal Credit Union seeks a proactive member service representative to greet members, open accounts, process teller transactions, and promote products and services. You will resolve member inquiries, assist with transfers and payments, and ensure accurate system navigation.

The role requires knowledge of credit union banking, strong computer literacy, and availability to obtain Notary Public within 180 days. Some promotions and cross-selling responsibilities are included.

Qualifications

• Knowledge of Credit Union Banking/Services required.
• Computer literacy required.
• Notary Public required within 180 days of hire.
• Knowledge of products and services preferred.

Responsibilities

• Greet and assist members and promote credit union products.
• Respond to member requests and resolve issues via phone, email, or mail.
• Open and service accounts; explain membership requirements.
• Process teller transactions and handle transfers and payments.
• Advise on promotions and ensure proper system navigation.
• Manage high call volumes with technology.
• Support Branch Manager and implement policy changes.

Skills

Credit Union Banking

Computer literacy

Notary Public eligibility

Education

High school diploma or GED

Job description

Niagara's Choice Federal Credit Union seeks a proactive member service representative to greet members, open accounts, process teller transactions, and promote products and services. You will resolve member inquiries, assist with transfers and payments, and ensure accurate system navigation.

The role requires knowledge of credit union banking, strong computer literacy, and availability to obtain Notary Public within 180 days. Some promotions and cross-selling responsibilities are included.