Member Experience Specialist

Sam's Club; Chesapeake (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Discounts

Job summary

Sam's Club in Chesapeake, VA is seeking a Front End Associate to provide member service, maintain the checkout area, and resolve member issues. You will help members with purchases, returns, and exchanges, and promote Sam's Club products and services.

The role requires handling payments, following safety procedures, assisting with locating merchandise, and keeping aisles organized while ensuring a secure store environment. This is an on‑site position serving members daily.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service, maintain the checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services, and provide guidance on self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures for various membership and payment types.
• Follow company safety standards, procedures, guidelines, including conducting safety sweeps and handling merchandise properly.
• Maintain entrance and exit areas, acknowledge members, verify membership cards and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items; arrange and organize merchandise to maintain a safe shopping environment.
• Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures and ensure compliance with security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, tool functionality, and program rollouts; provide continuous learning and process improvement opportunities.
• Properly handle returns and identify shrink and damages.
• Implement action plans related to company policies, procedures, ethics, and integrity; use the Open Door Policy.
• Complete work assignments by collaborating with managers, co‑workers, customers, and business partners, identifying priorities, deadlines, and expectations; communicate progress and recommend improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.

Skills

Retail experience

Cash register

Mobile apps

Job description

Sam's Club in Chesapeake, VA is seeking a Front End Associate to provide member service, maintain the checkout area, and resolve member issues. You will help members with purchases, returns, and exchanges, and promote Sam's Club products and services.

The role requires handling payments, following safety procedures, assisting with locating merchandise, and keeping aisles organized while ensuring a secure store environment. This is an on‑site position serving members daily.