Member Experience Specialist

bjswholesaleclub

Chattanooga (TN)

On-site

USD 26,000 - 38,000

Full time

6 days ago
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Job summary

BJ's Wholesale Club in Chattanooga, TN is seeking a team member to protect merchandise, assist members, and maintain a safe store environment. The role emphasizes service, integrity, and adherence to club policies.

Applicants must be at least 18, complete required training, and remain employed with the company for a minimum of 6 months. You will execute procedures, monitor entrances, and help deliver a positive shopping experience for members.

Qualifications

  • Strong interpersonal skills and attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years old.

Responsibilities

  • Delivers superior member service in a prompt, friendly, and professional manner.
  • Resolves member concerns courteously and escalates when necessary.
  • Maintains merchandise protection procedures and shrink alert protocols.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
  • Monitors member and visitor traffic entering and exiting the club.
  • Responds to EAS alarms according to procedures.
  • Inspects bags and belongings leaving the building.
  • Performs other duties and supports club operations as needed.

Skills

Interpersonal skills
Attention to detail
Basic math
Smart handheld device
Training & certification
Tenure requirement
Age 18+

Job description

BJ's Wholesale Club in Chattanooga, TN is seeking a team member to protect merchandise, assist members, and maintain a safe store environment. The role emphasizes service, integrity, and adherence to club policies.

Applicants must be at least 18, complete required training, and remain employed with the company for a minimum of 6 months. You will execute procedures, monitor entrances, and help deliver a positive shopping experience for members.

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