Member Experience Specialist

bjswholesaleclub; Chattanooga (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

BJ's Wholesale Club in Chattanooga, TN is seeking a team member to protect merchandise, assist members, and maintain a safe store environment. The role emphasizes service, integrity, and adherence to club policies.

Applicants must be at least 18, complete required training, and remain employed with the company for a minimum of 6 months. You will execute procedures, monitor entrances, and help deliver a positive shopping experience for members.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years old.

Responsibilities

• Delivers superior member service in a prompt, friendly, and professional manner.
• Resolves member concerns courteously and escalates when necessary.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to procedures.
• Inspects bags and belongings leaving the building.
• Performs other duties and supports club operations as needed.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

Tenure requirement

Age 18+

Job description

BJ's Wholesale Club in Chattanooga, TN is seeking a team member to protect merchandise, assist members, and maintain a safe store environment. The role emphasizes service, integrity, and adherence to club policies.

Applicants must be at least 18, complete required training, and remain employed with the company for a minimum of 6 months. You will execute procedures, monitor entrances, and help deliver a positive shopping experience for members.