Member Experience Specialist

BJ's Wholesale Club, Inc.; Chattanooga (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Generous paid time off

Health benefits

401(k) retirement savings

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Chattanooga is hiring team members to safeguard merchandise and provide outstanding service to club members. You’ll help enforce store policies, monitor entry/exit, and resolve member concerns while maintaining a safe, welcoming environment.

As part of a high-volume retail team, you’ll work with colleagues to ensure accuracy and speed in daily operations, using a handheld device, and following established safety and loss-prevention procedures.

Qualifications

• Must be employed with the company for at least 6 months.
• Must be 18+ years old (age varies by state).
• Must successfully complete required training and certification processes.
• Basic math skills are preferred.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Inspects bags and other items at entry/exit for safety and policy compliance.

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Customer service orientation

Tools

Smart handheld device

Job description

BJ’s Wholesale Club in Chattanooga is hiring team members to safeguard merchandise and provide outstanding service to club members. You’ll help enforce store policies, monitor entry/exit, and resolve member concerns while maintaining a safe, welcoming environment.

As part of a high-volume retail team, you’ll work with colleagues to ensure accuracy and speed in daily operations, using a handheld device, and following established safety and loss-prevention procedures.