Member Experience Specialist

Sun Community Credit Union; Cathedral City (CA); On-site; USD 31,000 - 47,000; Full time

Job summary

Sun Community Federal Credit Union is seeking a diligent Member Service Representative to deliver exceptional member service, educate customers on financial products, and support daily branch operations. The role emphasizes accurate account handling, cross-selling opportunities, and strong compliance with banking regulations.

Excellent communication and relationship-building skills are essential. The position is based in a branch in Cathedral City, CA, with standard retail banking hours and a

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in a Universal Service Representative or similar retail banking role.

Responsibilities

• Delivers exceptional member service by building meaningful relationships and identifying solutions.
• Educates members on products, services, and policies while recommending solutions.
• Opens, closes, and maintains member accounts and performs account changes.
• Responds to member inquiries and resolves issues promptly.

Skills

Member focus

Relationship building

Communication

Problem solving

Collaboration

Sun Vision alignment

Education

High school diploma or equivalent

Tools

Core banking systems

Digital banking platforms

Modern business applications

Job description

Sun Community Federal Credit Union is seeking a diligent Member Service Representative to deliver exceptional member service, educate customers on financial products, and support daily branch operations. The role emphasizes accurate account handling, cross-selling opportunities, and strong compliance with banking regulations.

Excellent communication and relationship-building skills are essential. The position is based in a branch in Cathedral City, CA, with standard retail banking hours and a