Member Experience Specialist

YMCA of Metropolitan Atlanta; Brookhaven (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a dedicated Member Service Representative Level 2 at a Cowart Family Ashford Dunwoody YMCA location. You will excel in member service, have strong program knowledge, and ensure safety and effective communication with members and staff.

You will support membership operations, respond to inquiries, and build engaging relationships with members, volunteers, and partners. A background in customer service and YMCA/non-profit experience are preferred.

Qualifications

• Must pass Traction Rec training within 30 days of hire.
• Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
• Maintain privacy requirements by not sharing personal information about members.
• High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers.
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
• Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned.

Skills

MS Office proficiency

Strong communication

Time management

Privacy awareness

Relationship building

Tools

Traction Rec training

Job description

The YMCA of Metropolitan Atlanta is seeking a dedicated Member Service Representative Level 2 at a Cowart Family Ashford Dunwoody YMCA location. You will excel in member service, have strong program knowledge, and ensure safety and effective communication with members and staff.

You will support membership operations, respond to inquiries, and build engaging relationships with members, volunteers, and partners. A background in customer service and YMCA/non-profit experience are preferred.