Member Experience Specialist — Engagement & Programs

YMCA of Metro Atlanta; Dunwoody (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Background check included

Career opportunities at YMCA

Job summary

The YMCA of Metro Atlanta is seeking a Member Engagement Specialist to reinforce a welcoming, inclusive environment across Playcenter, Family Programs, and member events at the Cowart Family Ashford Dunwoody YMCA.

You will support program operations, organize monthly activities, recruit and supervise staff, and ensure accurate documentation while collaborating with department leaders to enhance the member experience and safety.

Qualifications

• Bachelor's Degree OR Associate degree and 2+ years of experience in member engagement or customer service OR High school diploma and 3+ years of experience in member engagement or customer service
• Must be at least 21 years of age
• Excellent written and verbal communication skills
• Ability to recognize and implement safety standards in all program activities
• Strong Human Relations and Conflict Management skills
• Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
• Proficient knowledge of computers, various technology, and applications
• Ability to multitask, work independently, problem solve and effectively manage time
• Must be able to obtain CPR, First Aid, and AED training within 30 days of hire

Responsibilities

• Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
• Support regular activities/events for families and members, on a monthly/recurring basis.
• Maintain accurate program documentation (files, reports, rosters, health records, etc.).
• Recruit, hire, train, and supervise playcenter staff.
• Assist in marketing and distribution of program information, may organize and schedule program registrations.
• Promote an inclusive, welcoming, and respectful environment.
• Respond to all member and community inquiries and complaints in a timely manner.
• Consult with the Director on concerns related to child/member behavior.
• Create, manage, and implement processes to activate volunteerism within the Y.
• Collaborate with all department leaders to create value-add opportunities that will enhance the member experience within the Y.
• Document and report on facilities and to the Director any equipment that needs repair and/or replacement.
• Attends required training related to the scope of work.
• Maintain and report incident/accident paperwork.

Skills

Excellent written and verbal comms

Strong human relations

Conflict management

Tech literacy

Multitasking and time management

Education

Bachelor's degree

Associate degree + 2+ years in member engagement or customer service

High school diploma + 3+ years in member engagement or customer service

Job description

The YMCA of Metro Atlanta is seeking a Member Engagement Specialist to reinforce a welcoming, inclusive environment across Playcenter, Family Programs, and member events at the Cowart Family Ashford Dunwoody YMCA.

You will support program operations, organize monthly activities, recruit and supervise staff, and ensure accurate documentation while collaborating with department leaders to enhance the member experience and safety.