Member Experience Specialist

IAA Credit Union; Bloomington (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Insurance benefits (medical, dental, &

401(k) with company match

Parental leave

Paid time off

Paid company holidays

Volunteer time off

Job summary

IAA Credit Union in Bloomington, IL, seeks a member-focused Teller/New Accounts role to deliver exceptional service and manage consumer and business accounts. You will promote credit union products, assist members with online banking, and support operations including fraud prevention.

The position offers a base pay range with eligibility for a Short-Term Incentive plan, and requires at least 1 year in teller or new accounts with a high school diploma or GED. Saturday work is required.

Qualifications

• Typically requires a high school diploma or GED and at least 1 year of teller and/or new accounts experience.
• Ability to work Saturdays as scheduled.
• Strong customer service and relationship-building skills.

Responsibilities

• Opens and maintains consumer and business accounts, responds to member inquiries, resolves issues, and performs account-related transactions.
• Promotes credit union products and services to members.
• Identifies financial needs and proactively recommends appropriate products and services.
• Maintains knowledge of products, policies, and regulatory requirements to provide accurate information.
• Assists members with enrollment, setup, and troubleshooting of online and mobile banking.
• Provides backup support to tellers and service center as needed.
• Supports fraud prevention efforts by identifying suspicious activity and escalating concerns.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Data processing platforms

Job description

IAA Credit Union in Bloomington, IL, seeks a member-focused Teller/New Accounts role to deliver exceptional service and manage consumer and business accounts. You will promote credit union products, assist members with online banking, and support operations including fraud prevention.

The position offers a base pay range with eligibility for a Short-Term Incentive plan, and requires at least 1 year in teller or new accounts with a high school diploma or GED. Saturday work is required.