Member Experience Specialist II

Illinois Farm Bureau; Bloomington (IL); Sur place; USD 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Insurance benefits

401(k) with company match

Parental leave

Paid time off

Paid company holidays

Volunteer time off

Résumé du poste

IAACU, based in Bloomington, IL, seeks a member service associate/teller to open and maintain consumer and business accounts, answer member questions, and promote products with accuracy and courtesy. You will support online banking setup and banking operations while ensuring compliance and exceptional service.

The role includes a base pay range of $34,800–$47,850 and eligibility for an incentive plan, plus a robust benefits package within the Illinois Farm Bureau family of companies.

Qualifications

• Open and service consumer and business deposit accounts with accurate documentation.
• Respond to member inquiries and resolve issues in a timely manner.
• Promote credit union products and services to meet member needs.
• Maintain knowledge of policies, procedures, and regulatory requirements.

Responsabilités

• Greet members and respond to inquiries in-person, by phone, or online.
• Open and service accounts, IRAs, share certificates, and other deposit products.
• Assist in enrollment and troubleshooting of online/mobile banking.
• Support tellers and ensure accurate record-keeping and compliance.

Connaissances

Customer service

Relationship building

Communication skills

Problem solving

Multitasking

Attention to detail

Formation

High school diploma or GED

Outils

Online banking systems

Description du poste

IAACU, based in Bloomington, IL, seeks a member service associate/teller to open and maintain consumer and business accounts, answer member questions, and promote products with accuracy and courtesy. You will support online banking setup and banking operations while ensuring compliance and exceptional service.

The role includes a base pay range of $34,800–$47,850 and eligibility for an incentive plan, plus a robust benefits package within the Illinois Farm Bureau family of companies.