Member Experience Representative 2

IAA Credit Union; Bloomington (IL); Sur place; USD 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Insurance benefits (medical, dental, &

401(k) with company match

Parental leave

Paid time off

Paid company holidays

Volunteer time off

Résumé du poste

IAA Credit Union in Bloomington, IL, seeks a member-focused Teller/New Accounts role to deliver exceptional service and manage consumer and business accounts. You will promote credit union products, assist members with online banking, and support operations including fraud prevention.

The position offers a base pay range with eligibility for a Short-Term Incentive plan, and requires at least 1 year in teller or new accounts with a high school diploma or GED. Saturday work is required.

Qualifications

• Typically requires a high school diploma or GED and at least 1 year of teller and/or new accounts experience.
• Ability to work Saturdays as scheduled.
• Strong customer service and relationship-building skills.

Responsabilités

• Opens and maintains consumer and business accounts, responds to member inquiries, resolves issues, and performs account-related transactions.
• Promotes credit union products and services to members.
• Identifies financial needs and proactively recommends appropriate products and services.
• Maintains knowledge of products, policies, and regulatory requirements to provide accurate information.
• Assists members with enrollment, setup, and troubleshooting of online and mobile banking.
• Provides backup support to tellers and service center as needed.
• Supports fraud prevention efforts by identifying suspicious activity and escalating concerns.

Connaissances

Customer service

Relationship building

Communication skills

Problem solving

Multitasking

Formation

High school diploma or GED

Outils

Data processing platforms

Description du poste

Join IAA Credit Union and become part of a team with a long-standing commitment to serving members and strengthening communities.

About the role

Opens and maintains consumer and business accounts, responds to member inquiries, resolves issues, and performs account-related transactions with accuracy and professionalism. Promotes credit union products and services, strengthens member relationships, and supports the credit union's mission of improving member's financial well-being through personalized service and proactive identification of members' financial needs.

How does this role make an impact?

• Delivers exceptional member service by greeting and responding to inquiries from members and visitors through in-person, phone, and electronic channels in a professional, courteous, and timely manner.
• Opens, maintains, and services consumer and business deposit accounts, Individual Retirement Account (IRA) products, share certificates, safe deposit boxes, and other specialty deposit products and services ensuring proper documentation, member understanding, and compliance with credit union policies and regulatory requirements. Guides prospective members through membership process.
• Identifies financial needs and proactively recommends appropriate credit union products and services, contributing to member satisfaction, relationship growth, and achievement of individual, department, and organizational goals.
• Maintains comprehensive knowledge of credit union products, services, policies, procedures, and applicable regulations to ensure accurate information and exceptional member support.
• Assists members with the enrollment, setup, maintenance, and troubleshooting of online and mobile banking services, providing knowledgeable support to ensure a seamless digital banking experience.
• Supports operational efficiency by maintaining account-related supplies and records, coordinating vendor services such as check orders, and ensuring timely completion of administrative responsibilities.
• Provides support and backup coverage to tellers and service center, as needed.
• Assists in fraud prevention and mitigation efforts by identifying suspicious activity, adhering to established procedures, escalating potential fraud concerns, and helping protect member accounts and credit union assets.

Do you have what we're looking for?

• Exceptional customer service skills with a passion for building relationships and helping members achieve their financial goals.
• Ability to identify member needs and recommend appropriate financial products and services.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask effectively, including researching and resolving member questions while assisting them in real time.
• Technical aptitude with the ability to learn and navigate multiple systems and data processing platforms.
• Strong attention to detail and the ability to handle sensitive financial information with accuracy and professionalism.
• Typically requires a high school diploma or GED and at least 1 year of teller and/or new accounts experience.
• Ability to work Saturdays as scheduled.

Base Pay Range:

$34,800-$47,850

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Founded in 1951, IAA Credit Union (IAACU) was created to serve the financial needs of the Illinois Farm Bureau (IFB) family of companies, and that purpose continues to guide us today. We are dedicated to building financial relationships that enrich our members' lives through personalized service and trusted support.

Through our affiliation with IFB, our employees are part of a strong, respected organization with deep roots across Illinois. While headquartered in Bloomington, Illinois, IAACU serves individuals and families across the country. At IAACU, our culture is centered on community, connection, and making a difference in how we serve our members, their families, and the broader organizations we support.

You'll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer.

IAACU is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at IAACU today!

IAACU does not generally sponsor individuals for employment-based visas for this position.