Member Experience Specialist

Sam's Club; Battle Creek (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability benefits

Employee discounts

Job summary

Sam's Club in Battle Creek, MI is hiring for a front-end role. You will provide member service, process purchases, and maintain the checkout area while promoting products and services. You will guide members on self-service technology and assist with payments, returns and exchanges per policy.

This position emphasizes safety, accurate documentation, and collaboration with management to deliver a positive shopping experience for all members. Consideration for benefits and training is noted.

Qualifications

• Retail experience preferred, particularly at a front-end or checkout.
• Familiarity with mobile retail applications is a plus.
• Ability to assist with payments, returns and exchanges per policy.

Responsibilities

• Provides member service and resolves member issues at the checkout.
• Maintains the checkout area and processes member purchases accurately.
• Promotes Sam's Club products and services to members and assists with self-service tech.
• Supports payments, refunds, exchanges, and policy guidance for different memberships.

Skills

Customer service

Cash handling

Point of Sale

Job description

Sam's Club in Battle Creek, MI is hiring for a front-end role. You will provide member service, process purchases, and maintain the checkout area while promoting products and services. You will guide members on self-service technology and assist with payments, returns and exchanges per policy.

This position emphasizes safety, accurate documentation, and collaboration with management to deliver a positive shopping experience for all members. Consideration for benefits and training is noted.