Member Experience & Solutions Specialist

Del-One Federal Credit Union; Georgetown (DE); On-site; USD 32,000 - 46,000; Full time

Job summary

Del-One Federal Credit Union in Georgetown, Delaware, is seeking a Customer Service Representative II to assist members with everyday transactions, open and close accounts, and promote Del-One products and services.

You will handle cash, balance drawers, and maintain accurate records while delivering friendly, knowledgeable service. A HS diploma and 1–3 years in banking or credit unions are preferred, with a strong focus on accuracy and compliance.

Qualifications

• High School diploma or equivalent required.
• Strong communication and cash handling skills.
• Ability to operate banking software and basic computers.
• Knowledge of banking procedures and security regulations.

Responsibilities

• Represent the credit union to members in a courteous and professional manner.
• Open and close accounts and process transactions accurately.
• Cross-sell Del-One products and services to members.
• Assist with branch operations including cash handling and reports.

Skills

Excellent communication

Professional appearance & attitude

Cash handling experience

Mathematical & bookkeeping skills

Attention to detail

Education

High School graduate or equivalent

Tools

10key

TCD

ATM

Job description

Del-One Federal Credit Union in Georgetown, Delaware, is seeking a Customer Service Representative II to assist members with everyday transactions, open and close accounts, and promote Del-One products and services.

You will handle cash, balance drawers, and maintain accurate records while delivering friendly, knowledgeable service. A HS diploma and 1–3 years in banking or credit unions are preferred, with a strong focus on accuracy and compliance.