Member Experience Specialist - Contact Center

Del-One Federal Credit Union; Dover (DE); Sur place; USD 35 000 - 48 000; Plein temps

Résumé du poste

Del-One Federal Credit Union is seeking a Contact Center Representative to deliver exceptional member service, resolve inquiries, and promote accounts and services. This role emphasizes empathy, accuracy, and efficiency in a fast-paced environment across multiple channels.

Ideal candidates bring an associate degree or equivalent experience, 1 year of related work in financial services, and familiarity with Del-One products.

Qualifications

• Associate's degree in business or related field or equivalent experience.
• Minimum 1 year related experience; preferably in a Credit Union or other financial institution.
• Familiarity with Credit Union products and services; knowledge of related regulatory requirements.

Responsabilités

• Deliver high-quality, empathetic service in a fast-paced, high-volume contact center.
• Manage member calls and inquiries, guiding and resolving issues.
• Maintain knowledge of policies, digital tools, and product offerings.
• Identify opportunities to deepen member engagement through education and recommendations.
• Coordinate with coworkers and management; complete required reports and meetings.

Connaissances

Interpersonal skills

Communication

Initiative

Independent work

Time management

Del-One products familiarity

Formation

Associate's degree in business or related field or equivalent experience

Outils

Microsoft applications

Credit union systems

Description du poste

Del-One Federal Credit Union is seeking a Contact Center Representative to deliver exceptional member service, resolve inquiries, and promote accounts and services. This role emphasizes empathy, accuracy, and efficiency in a fast-paced environment across multiple channels.

Ideal candidates bring an associate degree or equivalent experience, 1 year of related work in financial services, and familiarity with Del-One products.