Member Experience Advisor

Texas Dow Employees Credit Union; Sugar Land (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Relationship Associate to deliver a memorable Member experience by processing deposits and withdrawals, opening and servicing accounts and consumer loans, and actively supporting Member financial wellbeing.

The role emphasizes cross‑selling products, resolving Member issues, scheduling appointments, and maintaining compliance with Bank Secrecy Act requirements. Weekend hours are required and strong communication is essential for success.

Qualifications

• Education: High School Diploma or equivalent.
• 1-3 years of experience preferred.
• Previous customer service experience required.

Responsibilities

• Process teller transactions including deposits, withdrawals, and loan payments.
• Open and maintain deposit accounts and complete loan applications.
• Cross-sell products and refer to insurance, investments and mortgage.

Skills

Attention to detail

Interpersonal communication

REAL Service

Customer service

Oral and written communication

Prioritization

Planning and organizing

Tech support (mobile devices)

Proactive attitude

Education

High School Diploma

Tools

Ten-key calculator

Job description

Texas Dow Employees Credit Union is seeking a Relationship Associate to deliver a memorable Member experience by processing deposits and withdrawals, opening and servicing accounts and consumer loans, and actively supporting Member financial wellbeing.

The role emphasizes cross‑selling products, resolving Member issues, scheduling appointments, and maintaining compliance with Bank Secrecy Act requirements. Weekend hours are required and strong communication is essential for success.