Member Experience & Solutions Consultant

Truity Credit Union; Lawrence (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

Truity Credit Union in Lawrence, Kansas is seeking a Full-Time Contact Center Member Consultant to provide exceptional member service through various electronic means. Candidates must demonstrate analytical skills and a strong understanding of Credit Union products.

The role involves answering inquiries, resolving issues, and performing transactions, with opportunities for professional development. Successful applicants will join a supportive team and adhere to compliance standards.

Qualifications

• Minimum of one year up to three years of related experience.
• Experience in handling customer inquiries effectively.
• Ability to manage fraud/identity theft situations.

Responsibilities

• Provide exceptional service via phone, email, and electronic means.
• Assist members with inquiries and account-related tasks.
• Complete compliance training and documentation as needed.

Skills

Strong verbal and written communication

Ability to serve members through digital banking messages

Ability to multitask in a fast-paced environment

Education

High school degree or equivalent

Tools

Microsoft Office Suite

QuickAssist

Job description

Truity Credit Union in Lawrence, Kansas is seeking a Full-Time Contact Center Member Consultant to provide exceptional member service through various electronic means. Candidates must demonstrate analytical skills and a strong understanding of Credit Union products.

The role involves answering inquiries, resolving issues, and performing transactions, with opportunities for professional development. Successful applicants will join a supportive team and adhere to compliance standards.