Part-Time Member Concierge – Contact Center

Truity Credit Union; Lawrence (KS); On-site; USD 12,000 - 24,000; Part time

Job summary

Truity Credit Union in Lawrence, KS is seeking a Part-Time Contact Center Member Consultant to deliver exceptional member service via phone, email, and digital channels. You will guide members to credit union solutions, address questions, and handle transactions while maintaining strict confidentiality.

The role emphasizes accuracy, customer relationships, and compliance; prior call center or financial services experience is preferred, and Spanish-language ability is a plus.

Qualifications

• One year up to three years of similar or related experience.
• High school degree or equivalent.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Provide excellent member service via phone, email, chat, and other channels.
• Resolve questions, issues, and process transactions efficiently.
• Maintain knowledge of products and services and offer appropriate solutions.
• Adhere to compliance training and security policies and protect member information.

Skills

Excellent communication

Customer service

Multitasking

Problem solving

Education

High school diploma

Tools

QuickAssist

Ascensus

Ipay

Check Review

Banno People

Auto Pilot

Job description

Truity Credit Union in Lawrence, KS is seeking a Part-Time Contact Center Member Consultant to deliver exceptional member service via phone, email, and digital channels. You will guide members to credit union solutions, address questions, and handle transactions while maintaining strict confidentiality.

The role emphasizes accuracy, customer relationships, and compliance; prior call center or financial services experience is preferred, and Spanish-language ability is a plus.