Member Experience Specialist

Truity Credit Union; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Truity Credit Union in Houston, TX is seeking a Member Service Associate to build strong member relationships and provide prompt, reliable service for deposit-related and lending products.

You will identify member needs, explain products, and help with transactions, loans, and account openings. Strong communication and problem-solving skills are essential to deliver care and accurate service.

Qualifications

• At least 1 year up to 3 years of related experience.
• High school diploma or equivalent.
• Knowledge of member service operations and banking products.

Responsibilities

• Listen to member inquiries and provide prompt, courteous service.
• Originate, evaluate, and process consumer loans within authority.
• Process transactions and assist with account maintenance.
• Assist Spanish-speaking members when applicable.
• Advise on account management and personal finance tools.

Skills

Communication

Interpersonal skills

Problem solving

Time management

Education

High school diploma or equivalent

Customer service experience

Tools

Credit Union software

Job description

Truity Credit Union in Houston, TX is seeking a Member Service Associate to build strong member relationships and provide prompt, reliable service for deposit-related and lending products.

You will identify member needs, explain products, and help with transactions, loans, and account openings. Strong communication and problem-solving skills are essential to deliver care and accurate service.