Member Experience Advisor

Truity Credit Union; Lawrence (KS); On-site; USD 38,000 - 45,000; Full time

Job summary

Truity Credit Union is seeking a dedicated Member Services professional in Lawrence, KS to build strong member relationships by providing prompt, courteous service across deposit and consumer lending products. You will identify member needs and guide them through product options.

The role includes loan processing, account management, and cross‑selling while maintaining compliance and a high standard of member care.

Qualifications

• 1–3 years of similar or related experience.
• High school diploma or equivalent.
• Ability to sit or stand for extended periods and lift up to 25 pounds.

Responsibilities

• Assist members with deposits, loans and account services.
• Originate, evaluate, authorize consumer loans within authority.
• Process transactions and support in‑lobby account openings and closings.
• Provide in‑lobby and consumer lending assistance by processing loans and working with members.
• Assist Spanish‑speaking members when applicable.
• Participate in business development and community partner relations.
• Complete compliance training and testing.

Skills

Excellent communication

Interpersonal skills

Typing

Education

High school degree or equivalent

Tools

Credit union software

Job description

Truity Credit Union is seeking a dedicated Member Services professional in Lawrence, KS to build strong member relationships by providing prompt, courteous service across deposit and consumer lending products. You will identify member needs and guide them through product options.

The role includes loan processing, account management, and cross‑selling while maintaining compliance and a high standard of member care.