Member Experience Specialist

Truity Credit Union; Houston (TX); Hybrid; USD 32,000 - 48,000; Part time

Job summary

Truity Credit Union is hiring a Part-Time Contact Center Member Consultant in Houston, TX. You will handle member inquiries by phone, email, and digital channels, offering Credit Union solutions and ensuring accurate, timely responses.

The role emphasizes relationship-building, fraud awareness, and proficient use of digital banking tools while supporting Spanish-speaking members when applicable.

Qualifications

• 1–3 years of similar or related experience, preferably in a financial services setting.
• A high school degree or equivalent.
• Regular attendance and timeliness are essential functions of this position.

Responsibilities

• Provide unsurpassed service experiences and build member relationships by suggesting appropriate Credit Union solutions.
• Answer member questions, resolve issues, and conduct transactions by telephone, email, or other electronic means.
• Maintain knowledge of products and services and troubleshoot digital services for members.

Skills

Customer service

Telephone support

Multitasking

Communication

Digital banking

Problem solving

Spanish language

Education

High School Diploma

1–3 years experience

Tools

Symitar

Check Review

Banno People

Ascensus

Job description

Truity Credit Union is hiring a Part-Time Contact Center Member Consultant in Houston, TX. You will handle member inquiries by phone, email, and digital channels, offering Credit Union solutions and ensuring accurate, timely responses.

The role emphasizes relationship-building, fraud awareness, and proficient use of digital banking tools while supporting Spanish-speaking members when applicable.