Member Experience & Solutions Advisor

United Federal Credit Union; Saint Joseph (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

United Federal Credit Union is seeking a Member Service Advisor to support members via phone and chat, delivering product information and solutions while maintaining documentation accuracy. The role emphasizes sales of credit union products and services within established guidelines.

The position requires strong communication, problem-solving, and adaptability to change, with a focus on member satisfaction and issue resolution. Office environment and team collaboration are core expectations.

Qualifications

• Strong communication and written skills required.
• Proven customer service and sales experience.
• Knowledge of banking products and regulations helpful.

Responsibilities

• Act as primary source of product information and service support via phone and chat.
• Sell and deliver Credit Union investment and convenience products and services.
• Provide accurate, complete, and consistent documentation.
• Maintain knowledge of all Credit Union products and services.
• Participate in training and team development.

Skills

Excellent communication

Business writing

Computer literacy

Problem solving

Sales skills

Education

High school diploma or equivalent

Job description

United Federal Credit Union is seeking a Member Service Advisor to support members via phone and chat, delivering product information and solutions while maintaining documentation accuracy. The role emphasizes sales of credit union products and services within established guidelines.

The position requires strong communication, problem-solving, and adaptability to change, with a focus on member satisfaction and issue resolution. Office environment and team collaboration are core expectations.