Member Experience & Solutions Advisor

Essential Credit Union; Baton Rouge (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Essential Credit Union is seeking a Contact Center Specialist in Baton Rouge to support members by handling calls, resolving inquiries, and promoting Credit Union products. The role emphasizes accuracy in transactions and delivering solid member service.

The ideal candidate will have a high school diploma and strong communication skills, with the ability to multitask across banking systems and digital programs.

Qualifications

• High school diploma required; some college preferred.
• Ability to multitask and manage inquiries with accuracy.
• Strong written and verbal communication skills are essential.

Responsibilities

• Handle member calls in the contact center queue and respond to inquiries.
• Verify information with members before disconnecting calls.
• Cross-sell Credit Union products and services to members and potential members.
• Execute teller, account and loan transactions accurately and timely.
• Maintain professionalism and provide superior online experiences.

Skills

Multitasking

Communication

Cross-sell

Education

High school diploma

Tools

Microsoft Office

Core banking systems

Job description

Essential Credit Union is seeking a Contact Center Specialist in Baton Rouge to support members by handling calls, resolving inquiries, and promoting Credit Union products. The role emphasizes accuracy in transactions and delivering solid member service.

The ideal candidate will have a high school diploma and strong communication skills, with the ability to multitask across banking systems and digital programs.