Contact Center Specialist

Preferred Credit Union; Grand Rapids (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Preferred Credit Union in Grand Rapids, MI is seeking a Contact Center Specialist who serves as the first point of contact for members, delivering accurate information and friendly service by phone or email.

You will follow procedures for accuracy and compliance, clearly explain policies and products, and maintain confidentiality in every interaction.

Qualifications

• 1-2 years prior experience working in a financial institution (credit union or bank) required.
• Prior Credit Union experience preferred.
• Prior experience in a face-to-face service role preferred.
• Excellent written and oral communication

Responsibilities

• Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.
• Following all established processes and procedures to ensure accuracy and compliance.
• Clearly communicating policies, products, and services to members.
• Demonstrating honesty, integrity, and confidentiality in all interactions.

Skills

Communication

Customer service

Problem solving

Attention to detail

Job description

Are you a friendly, dependable, detail-oriented communicator? Are you an adaptable problem solver who enjoys researching questions and finding solutions? Do you have a passion for providing amazing customer service? As a Contact Center Specialist, you will be the first point of contact for members seeking help. This role is ideal for a proactive, member-focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email. Your daily responsibilities may include, but are not limited to:

• Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.
• Following all established processes and procedures to ensure accuracy and compliance.
• Clearly communicating policies, products, and services to members.
• Demonstrating honesty, integrity, and confidentiality in all interactions.

Qualifications:

• 1-2 years prior experience working in a financial institution (credit union or bank) required.
• Prior Credit Union experience preferred.
• Prior experience in a face-to-face service role preferred.
• Excellent written and oral communication