Member Services Pro II: Elevate Customer Experience

Wescom Credit Union WeCare Foundation; Signal Hill (CA); On-site; USD 34,867 - 48,780; Full time

Job summary

Wescom Credit Union WeCare Foundation is looking for a Member Services Representative II in Signal Hill, CA. The ideal candidate will provide consultative services regarding credit union products and promote member engagement by ensuring satisfaction. Responsibilities include processing transactions, resolving member issues, and maintaining compliance with policies. Applicants should be high school graduates with customer service experience preferred. This is a full-time role offering opportunities for personal growth and skill development.

Qualifications

• Previous financial industry and customer service experience preferred.
• Strong communication skills required.
• Ability to refer members to products and services.

Responsibilities

• Provide consultative services to members regarding credit union products.
• Promote member engagement and resolve issues at first contact.
• Process applications for loans and assist with account-related inquiries.

Skills

Customer service skills

Problem solving

Knowledge of financial products

Education

High School graduate

Job description

Wescom Credit Union WeCare Foundation is looking for a Member Services Representative II in Signal Hill, CA. The ideal candidate will provide consultative services regarding credit union products and promote member engagement by ensuring satisfaction. Responsibilities include processing transactions, resolving member issues, and maintaining compliance with policies. Applicants should be high school graduates with customer service experience preferred. This is a full-time role offering opportunities for personal growth and skill development.