Membership Experience Specialist

Fitness 19; San Jose (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Fitness 19 in San Jose, California is seeking an enthusiastic team member to enhance the club experience. In this role, you will assist customers with joining the gym, handle membership inquiries, and ensure the highest level of service while maintaining a clean environment.

Your day-to-day responsibilities include connecting with customers through our CRM, providing tours of the facility, and meeting club goals. A passion for health and fitness, along with strong communication skills, is essential for success in this position.

Qualifications

• Experience with customer service preferred.
• Must be able to communicate effectively in person and over the phone.
• Optimistic, outgoing nature.
• Ability to operate a computer.

Responsibilities

• Connect with customers through our CRM system and provide tours of the gym.
• Help customers with membership options and encourage a healthier lifestyle.
• Exceed monthly membership goals and KPIs.

Skills

Customer service

Effective communication

Organizational skills

Listening skills

Education

High School Diploma or GED

Job description

Fitness 19 in San Jose, California is seeking an enthusiastic team member to enhance the club experience. In this role, you will assist customers with joining the gym, handle membership inquiries, and ensure the highest level of service while maintaining a clean environment.

Your day-to-day responsibilities include connecting with customers through our CRM, providing tours of the facility, and meeting club goals. A passion for health and fitness, along with strong communication skills, is essential for success in this position.