Member Experience & Service Specialist

Broadview Federal Credit Union; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Bilingual encouraged

Job summary

Broadview Federal Credit Union is seeking a Member Service Associate to welcome members and deliver professional service while meeting their needs and deepening relationships. You will support multiple branches within the Capital Central Region and assist with transactions, fraud detection, and member education.

The role emphasizes cross-selling, compliance, and growth opportunities, with a starting hourly wage of $20.00–$21.00 and a benefits package. Bilingual abilities are highly encouraged.

Qualifications

• High School Diploma (or GED) and customer service experience preferred, or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Able to lift at least 10 pounds and stand for long periods of time.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) required.

Responsibilities

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Broadview Federal Credit Union is seeking a Member Service Associate to welcome members and deliver professional service while meeting their needs and deepening relationships. You will support multiple branches within the Capital Central Region and assist with transactions, fraud detection, and member education.

The role emphasizes cross-selling, compliance, and growth opportunities, with a starting hourly wage of $20.00–$21.00 and a benefits package. Bilingual abilities are highly encouraged.