Member Experience Specialist

Broadview Federal Credit Union

Town of Malta (NY)

On-site

USD 28,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits package

Bilingual encouraged

Job summary

Broadview Federal Credit Union is seeking a Member Service Associate to welcome members and visitors and deliver friendly, professional service. The role supports the Wilton branch and Northwest Region, including Malta and Clifton Park locations, helping deepen member relationships through conversations and tailored recommendations.

You will handle transactions, promote digital tools, and participate in cross-selling while ensuring compliance with policies and regulations.

Qualifications

High school diploma or GED required or equivalent experience.
Customer service experience preferred.
Proficiency in Microsoft Office tools (Word/Excel/PowerPoint/SharePoint) and strong communication skills.

Responsibilities

Provide outstanding member service at the counter and via phone or in person.
Process financial transactions accurately and maintain a cash drawer.
Detect and report fraud or irregular activities as a first line of defense.
Build member relationships by understanding needs and suggesting appropriate solutions.
Respond to general inquiries about products, services, lending, and accounts.
Assist with branch activities and promote self-service resources and digital channels.