Member Experience & Solutions Specialist

Broadview Federal Credit Union; City of Cohoes (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Broadview Federal Credit Union's South Pearl Street Branch is seeking a friendly Member Service Associate to welcome members, process transactions, and deepen relationships. You will support branches in the Capital Central Region and promote self-service tools.

The role requires a HS diploma, strong interpersonal skills, and the ability to lift 10 lbs. Proficiency with Microsoft Office is expected. Starting pay is $20.00–$21.00/hr with competitive benefits; bilingual applicants are encouraged.

Qualifications

• High School Diploma (or GED) and customer service experience preferred, or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Flexible to work out of any location at any time, as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods.

Responsibilities

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

Fraud awareness

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Broadview Federal Credit Union's South Pearl Street Branch is seeking a friendly Member Service Associate to welcome members, process transactions, and deepen relationships. You will support branches in the Capital Central Region and promote self-service tools.

The role requires a HS diploma, strong interpersonal skills, and the ability to lift 10 lbs. Proficiency with Microsoft Office is expected. Starting pay is $20.00–$21.00/hr with competitive benefits; bilingual applicants are encouraged.