Guest Experience & Security Associate

BJ's Wholesale Club, Inc.; Jersey City (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits options

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Jersey City is hiring team members to deliver exceptional member service and uphold security protocols. You will monitor entrances, handle merchandise protection, and assist with checkout procedures while supporting a safe and welcoming environment for members and colleagues.

The role emphasizes attention to detail, adherence to company policies, and teamwork to maintain a high standard of store operations. Flexibility to work various shifts is expected.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service in a prompt, friendly and professional manner.
• Resolves member concerns courteously and escalates issues when necessary.
• Maintains understanding of merchandise protection procedures and shrink alert protocols.
• Follow BEST procedures including cross-checking receipts and verifying high-dollar items.
• Audit Express Pay and other service channels per company standards.
• Inspect bags and belongings upon departure for safety and policy adherence.
• Maintain safety for members and team members.
• Regular attendance as an essential function.

Skills

Interpersonal skills

Basic math

Handheld device use

Training & certification

Minimum tenure 6 months

Age requirement

Job description

BJ’s Wholesale Club in Jersey City is hiring team members to deliver exceptional member service and uphold security protocols. You will monitor entrances, handle merchandise protection, and assist with checkout procedures while supporting a safe and welcoming environment for members and colleagues.

The role emphasizes attention to detail, adherence to company policies, and teamwork to maintain a high standard of store operations. Flexibility to work various shifts is expected.