Member Experience & Service Champion

Priority Dispatch Corp.; Johnstown (CO); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Johnstown YMCA in Johnstown, CO is seeking a part-time Customer Relations Specialist to provide friendly, professional service at the membership desk. You will respond to member needs, promote programs, and help maintain an inviting, organized space for guests and participants.

The role emphasizes strong communication, problem solving, and a positive attitude toward outcomes, with a focus on safety and YMCA policies. Evening and weekend availability may be required.

Qualifikationen

• Must be at least 16 years old.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience preferred.
• Strong knowledge of computers and related software.
• Bilingual preferred but not required.

Aufgaben

• Delivers excellent service to members, guests and program participants in the Y and on the phone, applying all YMCA policies and contributing to member retention.
• Assists with the tour communication procedure, responding to the needs of prospective members and acting as a liaison between the Y and members/guests.
• Handles and resolves member and guest concerns and informs supervisor of unusual situations or unresolved issues.
• Performs other duties as assigned by supervisor.
• Follows YMCA policies and procedures, including those related to safety and emergencies.

Kenntnisse

Interpersonal skills

Problem solving

Customer service experience

Computers & software

Bilingual (optional)

Tools

Computer software

Jobbeschreibung

Johnstown YMCA in Johnstown, CO is seeking a part-time Customer Relations Specialist to provide friendly, professional service at the membership desk. You will respond to member needs, promote programs, and help maintain an inviting, organized space for guests and participants.

The role emphasizes strong communication, problem solving, and a positive attitude toward outcomes, with a focus on safety and YMCA policies. Evening and weekend availability may be required.