Member Experience Associate — Evening Shifts

Crossroads-Ymca-; Schererville (IN); On-site; USD 15,000 - 21,000; Part time

Job summary

Crossroads YMCA is hiring a Member Relations Attendant to deliver exceptional service and create a welcoming environment for all members and staff.

The role supports membership engagement, check-in procedures, and safety guidelines while promoting membership options and program connections. Experience in customer service and CRM tools is preferred, with a 15+ age requirement and at least 18 hours per week.

Qualifications

• Previous customer service, sales or related experience preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Adept computer skills with CRM experience.

Responsibilities

• Greet and assist all members, guests, and staff with a smile and relationship-ready manner.
• Monitor member areas and ensure safety policies are followed.
• Explain membership options and perks to prospective members and upgrade/upsell when appropriate.
• Support member engagement strategies and retention efforts.
• Conduct tours with a goal to exceed tour-to-join benchmarks.
• Maintain a welcoming, inclusive environment and respond to issues promptly.

Skills

Customer service

Sales experience

Interpersonal skills

CRM experience

Communication

Tools

CRM software

Job description

Crossroads YMCA is hiring a Member Relations Attendant to deliver exceptional service and create a welcoming environment for all members and staff.

The role supports membership engagement, check-in procedures, and safety guidelines while promoting membership options and program connections. Experience in customer service and CRM tools is preferred, with a 15+ age requirement and at least 18 hours per week.