Member Experience & Sales Specialist — Front Desk

YMCA; Silver Spring, Northern (MD, KY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free YMCA membership

Paid time off

403(b) savings plan

Job summary

The YMCA of Metropolitan Washington is looking for a Membership Service Representative who will be an integral part of our branch, providing exceptional customer service. The role involves engaging with members and guests, answering inquiries, and supporting front desk operations.

As a member of our team, you will have access to great benefits, including a free YMCA membership, professional development opportunities, and an employer-funded retirement plan.

Qualifications

• Ability to remain calm in stressful situations.
• Strong organizational skills.
• Ability to learn new software programs quickly.

Responsibilities

• Serve as a resource point for branch programs and activities.
• Provide outstanding customer service to all members and guests.
• Handle front desk responsibilities for member check-ins and inquiries.

Skills

Customer service skills

Detail-oriented

Communication skills

PC skills

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Washington is looking for a Membership Service Representative who will be an integral part of our branch, providing exceptional customer service. The role involves engaging with members and guests, answering inquiries, and supporting front desk operations.

As a member of our team, you will have access to great benefits, including a free YMCA membership, professional development opportunities, and an employer-funded retirement plan.