Member Experience Advocate

DeKalb Health; Mukilteo (WA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

FREE training

Flexible work schedules

FREE YMCA family membership

20% off programs and services

Sick Pay

Job summary

The YMCA of Snohomish County is looking for a part-time front desk team member to deliver quality service at the Welcome Center and by phone, promoting memberships and programs while maintaining a clean, organized facility.

This entry-level role supports member engagement, follows the sales cycle, resolves membership concerns, and upholds all YMCA policies to ensure a positive member experience. Flexibility for varied shifts and a strong teamwork attitude are valued.

Qualifications

• Strong interpersonal and problem solving skills.
• Basic computer skills/knowledge required.
• Fluency in second language desired.

Responsibilities

• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention.
• Entry level sales – follow sales cycle (introduction/probing/close).
• Address and resolve membership concerns.
• Apply all YMCA policies, practices and procedures ensuring a positive member experience.
• Respond to emergency situations.
• Perform other duties as assigned.

Skills

Interpersonal skills

Problem solving

Computer skills

Second language

Job description

The YMCA of Snohomish County is looking for a part-time front desk team member to deliver quality service at the Welcome Center and by phone, promoting memberships and programs while maintaining a clean, organized facility.

This entry-level role supports member engagement, follows the sales cycle, resolves membership concerns, and upholds all YMCA policies to ensure a positive member experience. Flexibility for varied shifts and a strong teamwork attitude are valued.